Respect for customers, understanding customers, create value for customers, is our principle of service, dedicated, conscientious exclude the difficulty and anxiety for the customer is our service concept. We should use the "heart" to communicate, to serve the "six heart".
One, the care and love: stand in the customer point of view, to grasp the customer's feelings and needs, anxious customer anxious; anticipate problems for customers, to deal with the problem in the bud, to prevent the expansion of.
Two, sincere and thoughtful: heart as customers for their own sustenance; meticulous considerate customer, do something for the customer, lets the customer feel the importance of your existence.
Three, dedication and perseverance: Ultimate intentions towards and complete each work and service, for every customer's requests for information, reporting, complaints to be everywhere available, everything was tubes; as the service industry, the quality of life, persevere. Service on negligence is often small, for a moment, but for customers and keep the customer damage his upset feelings is long, spreading, to the enterprise image loss may also be sustained, continuous extension amplification, and this is what we propose "dedicated, conscientious" concept in terms of service. No matter is the old customers and new customers, we should use the "dedication, diligence" standard to make every customer service tasks. Through the "dedication, diligence" service for customer satisfaction and we are pleased.
